Refund policy

RETURN, REFUND & CANCELLATION POLICY

ALL SALES ARE FINAL

Due to the handmade, made-to-order, and personalized nature of many of our products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect customer-provided information, or failure to review the product description before purchasing.

Please contact us if there is a problem with your order so we have an opportunity to review the situation.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Custom or personalized items
  • Business logo signs
  • Made-to-order products
  • Digital downloads
  • Sale or clearance items
  • One-of-a-kind or one-off items
  • Items damaged after delivery
  • Completed local pickup orders that were not collected

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery and include clear photographs of the item, packaging, and shipping label.

After reviewing the issue, we may offer a repair, replacement, store credit, or refund when appropriate. The resolution will depend on the circumstances and availability of the item.

Minor variations in color, placement, grain, texture, or appearance may occur with handmade and customized products and are not automatically considered defects.

CUSTOM AND PERSONALIZED ORDERS

All custom and personalized orders are final sale.

Customers are responsible for carefully reviewing all names, dates, spelling, colors, measurements, wording, logos, and other information submitted with their order.

Once design work, material purchasing, or production has begun, the order cannot be changed or canceled.

Requested changes after work has begun may not be possible and may require an additional design, material, or production fee.

DESIGN PROOFS AND CUSTOMER APPROVAL

When approval is required, we will make up to two attempts to contact the customer using the contact information provided with the order.

The customer is responsible for responding and approving the design promptly. Turnaround time is paused while we wait for required information or approval.

If we do not receive a response, the order may be placed on hold. After 90 days without a response, the order may be closed or considered abandoned.

Any refund provided under these circumstances, if applicable, will be reduced by the cost of completed design work, purchased materials, processing fees, and other non-recoverable expenses.

We are not responsible for errors that were included in a design proof and approved by the customer.

CANCELLATIONS

Cancellation requests are not guaranteed.

Orders cannot be canceled once design work, material purchasing, personalization, or production has begun.

When an order has not yet entered production, we may approve a cancellation at our discretion. Approved cancellations may be subject to a cancellation fee to cover payment processing, design time, materials, or administrative work already completed.

Orders delayed beyond their estimated turnaround time will be handled in accordance with applicable law.

COUPON CODES AND PRICE ADJUSTMENTS

Coupon codes must be entered at checkout and cannot be applied after an order has been placed.

We do not offer retroactive discounts or price adjustments when a promotion or coupon becomes available after a purchase.

PAYMENTS AND REFUNDS

Major credit and debit card payments are securely processed through Shopify and its available payment providers.

Approved refunds will be issued to the original payment method whenever possible. After a refund is processed, it may take up to 10 business days to appear in the customer’s account, depending on the bank or payment provider.

Original shipping fees, rush fees, design fees, and other services already completed are non-refundable unless otherwise required by law.