Shipping policy
ORDER PROCESSING, SHIPPING & PICKUP POLICY
Please review the product description, estimated turnaround time, and this policy carefully before placing your order. Processing and turnaround times do not include shipping or carrier transit time.
A QUICK NOTE ABOUT TURNAROUND TIMES
We are a small, independently operated business, and many of our items are handmade or customized to order. We work as quickly as possible, but we are not a high-volume or next-day production shop.
Please order with enough time before your event or needed date. Turnaround times are estimates and may occasionally take longer during busy seasons, holidays, or periods of high order volume. We truly appreciate your patience while we carefully create each order.
If an unexpected delay significantly affects your estimated completion or shipping date, we will contact you with an update.
READY-TO-SHIP ITEMS
Ready-to-ship items generally ship within 7 business days unless otherwise stated in the product listing.
MADE-TO-ORDER ITEMS
Made-to-order items are created after payment is received. The average turnaround time is approximately 3–4 weeks unless otherwise stated in the product listing.
BUSINESS LOGO SIGNS & CUSTOM ORDERS
Business logo signs and other custom or personalized orders generally require approximately 4–6 weeks due to the additional design and production involved.
Turnaround time begins after we receive all required wording, measurements, photographs, logos, files, design details, and approvals.
Delays in providing information or approving a design will extend the turnaround time. Please allow additional processing time during holidays and high-volume seasons.
SHIPPING
Customers are responsible for providing a complete and accurate shipping address at checkout. Please double-check your information before submitting your order.
Orders are generally shipped through USPS Ground Advantage or Priority Mail and include tracking. Carrier delivery estimates begin after the package has been accepted by the carrier.
Once a package has been transferred to the shipping carrier, carrier delays are outside our control. However, please contact us if your package appears to be lost so we can assist with a carrier inquiry or claim when applicable.
We are not responsible for packages that are lost or stolen after tracking confirms delivery to the address provided at checkout.
INCORRECT OR UNDELIVERABLE ADDRESSES
We are not responsible for orders delivered to an address incorrectly entered by the customer.
If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer is responsible for paying the additional shipping cost required to resend it.
Original shipping charges are non-refundable.
MULTIPLE-ITEM ORDERS
Items purchased together may occasionally ship separately. Customers will not be charged additional shipping fees unless an item must be reshipped because of an incorrect address, missed delivery, or another issue outside our control.
LOCAL PICKUP
Customers who select local pickup will be notified by email when their order is ready. Please do not arrive for pickup until you have received a ready-for-pickup notification.
Completed orders must be picked up within 30 days of the first ready-for-pickup notification. Customers who cannot pick up may request shipping and will be responsible for all applicable shipping costs.
Orders that remain unclaimed for 90 days after the first ready-for-pickup notification will be considered abandoned. Abandoned orders may be disposed of, donated, repurposed, or resold when reasonably possible.
Payments for completed custom or personalized items are non-refundable. We are unable to provide indefinite storage for completed orders.
RUSH ORDERS
Rush service is not always available. Please contact us before placing your order if you need an item by a specific date.
Providing a requested date does not guarantee completion or delivery by that date unless the request has been approved by us. Additional rush fees may apply.